In the early nineteen eightees IBM , the major market business leader, was caught not practicing the kind of thinking and follow through that had gained them success in the first place. Talk about not keeping your eye on the puck and the concept that you have to put the puck in the net.
Big Blue was resting on its laurels , with management taking credit for its fine success and decisions yet again. Customers and their needs were not part of the “sales and marketing mix”. In the end however the piper plays the tune.
What is amazing is how few companies and their management staff realize that they are still following these brain dead models , even when the innovator of these management practices had long ago retreated from them. Indeed many companies , and their management staff , are still following the management style , practices and concepts of the long dead Roman Empire. Caesar gives. Well Caesar is 2000 years long gone and your management concepts are long dead as well.
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